Privacy Policy slot97 – Data Protection & Personal Information

1 Privacy Policy Introduction & Scope

Slot97 ("we", "our platform") is an online wagering and casino platform operating under international security standards. We understand that your trust is our most valuable asset, and protecting your personal information is our absolute top priority.

This Privacy Policy explains in detail how we collect, store, process, and protect your personal data when you use the slot97 website, mobile app, and all related services. It also outlines your rights as a data subject and how you may exercise them.

By registering an account or continuing to use slot97 services, you are deemed to have read, understood, and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, please contact us or discontinue use of the platform.

2 Personal Data We Collect

Slot97 only collects data that is genuinely necessary to provide you with a safe, efficient, and quality service. We do not collect excessive or irrelevant data beyond the scope of our service.

Data you provide directly:

• Registration information — full name, date of birth, identification number (MyKad/passport), gender, and nationality.
• Contact information — email address, mobile number, and residential address.
• Financial information — bank account holder name, account number, bank name, and registered digital wallet details.
• KYC verification documents — ID card image, bank statement copy, proof of address, and a verification selfie (if required).
• Communications with our support team — live chat transcripts, emails, and any information you share while seeking assistance.

Data collected automatically:

• Technical data — IP address, device type, operating system, and web browser type and version used.
• Log data — login timestamps, in-platform activity, pages visited, and session duration.
• Cookie data — language preferences, login session status, and display settings you have selected.
• General geolocation data — country and region of access based on IP address (not GPS).

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. slot97 uses your personal information solely for the following purposes:

• Account Management — register, verify, and maintain your account on the slot97 platform.
• Transaction Processing — process deposits, withdrawals, and all financial transactions securely and accurately.
• KYC & AML Verification — meet Know Your Customer and anti-money laundering requirements mandated by law.
• Platform Security — detect and prevent fraud, hacking attempts, suspicious activity, and system abuse.
• Customer support — provide technical assistance and resolve any issues or queries you may have.
• Personalisation — personalize content, promotions, and game recommendations based on your preferences.
• Service Communications — send transaction notifications, account updates, and important security information.
• Analytics & improvement — analyze usage patterns to improve platform performance and user experience.
• Legal Compliance — fulfil any reporting or disclosure requirements mandated by the authorities.

Slot97 will not use your data for any purpose beyond the list above without first obtaining your additional consent.

4 Data Sharing & Disclosure

Slot97 takes a very careful approach to sharing your data. We do not sell, rent, or trade your personal information to any party for commercial marketing purposes.

Your data may be shared only in the following limited circumstances:

• Technology Service Providers — technical partners who help us operate the platform, including cloud service providers, certified payment gateway providers, and identity verification service providers. All these parties are bound by strict data protection agreements.
• Relevant Authorities — when required by court order, regulatory authority directive, or applicable Malaysian law, we may be required to disclose certain data to the relevant authorities.
• Fraud Investigators — in cases of suspected fraud, money laundering, or illegal activity, relevant information may be shared with the appropriate investigative bodies.
• Business Merger or Acquisition — if slot97 is involved in any corporate transaction, your data may be transferred as part of the business assets, subject to the same privacy protections.

5 Security & Data Protection

Your data security is a responsibility we take seriously. slot97 implements a comprehensive range of technical and organisational security measures to ensure your data remains protected at all times.

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols — the same standard used by leading banking institutions.
• Data encryption at rest for all sensitive data stored in our databases.
• Role-based access control (RBAC) — only staff with specific authorisation may access personal data, and only to the extent required for their role.
• 24/7 security monitoring with an intrusion detection system (IDS) and automated incident response.
• Periodic security audits conducted by independent third parties to identify and address any vulnerabilities.
• Security awareness training for all slot97 staff who handle customer data.
• A clear incident response procedure — in the event of a data breach, we will notify affected users within 72 hours.

6 Cookies & Tracking Technologies

Slot97 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies — save your preferences such as language settings and display themes for your convenience.
• Analytics Cookies — helps us understand how users interact with the platform so we can continuously improve it. Analytics data is collected anonymously.
• Performance Cookies — optimize page loading speed and content delivery to you.

You can manage or block cookies through your web browser settings at any time. Please note that blocking certain cookies may affect the functionality or your experience on the slot97 platform.

7 Your Rights as a Data Subject

As a slot97 member and owner of your personal data, you have the following rights protected under Malaysia's data protection laws:

To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 30 business days of receipt.

8 Data Retention Period

Slot97 only retains your personal data for as long as it is needed to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data — retained for the entire duration your account remains active on the slot97 platform.
• KYC & Verification Data — retained for a minimum of 5 years after account closure to meet Malaysia's AML legal requirements.
• Financial transaction records — retained for 7 years in accordance with applicable accounting and tax legal requirements.
• Support Communication Logs — retained for 2 years for reference and dispute resolution purposes.
• Technical data and server logs — retained for 12 months for security and fraud analysis purposes.
• Cookie data — expiry periods vary by cookie type, ranging from session-only to a maximum of 12 months.

Once the designated retention period expires, your data will be securely deleted or fully anonymized so it can no longer be linked to you.

9 Cross-Border Data Transfers

In the context of global platform operations, your data may be processed or stored on servers located outside Malaysia. slot97 ensures that any cross-border data transfers are carried out with adequate safeguards in place.

• All international data transfers are subject to standard data transfer agreements that meet Malaysia's PDPA requirements.
• We only use cloud service providers with internationally recognised security certifications (ISO 27001, SOC 2).
• Data stored outside Malaysia is protected to a standard equal to or higher than local requirements.

10 Child Protection

Slot97 is an online wagering platform exclusively for individuals aged 21 and above. We have a zero-tolerance policy against registration or use of the platform by children and minors.

• We do not knowingly collect any personal data from individuals under the age of 21.
• Should we discover that personal data of a child or minor has been collected without our knowledge, that data will be deleted immediately.
• Parents or guardians who discover that their children have registered on this platform are requested to contact us immediately.

11 Privacy Policy Amendments

Slot97 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. You will be notified of any material amendments through:

• Clear notices are displayed on the slot97 platform homepage.
• Email notification to your registered email address.
• Push notifications via the slot97 mobile app.

The latest update date will always be displayed at the top of this document. Continued use of slot97's services after an amendment takes effect constitutes acceptance of the updated terms. If you do not agree with any amendment, you may close your account and withdraw all your funds.

12 Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact the slot97 data protection team through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 directly through the slot97 platform or mobile app.
• Response Time: We are committed to responding to all privacy-related enquiries within 7 business days.

Our Malaysian-speaking team is ready to help you understand your rights and ensure your personal data is handled in the safest and most responsible manner.