Terms and Conditions slot97 — Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

Welcome to slot97. This document contains the terms and conditions governing the use of the slot97 platform by all registered members. By accessing, browsing, or using any part of the slot97 platform — including the official website and mobile app — you automatically agree to be bound by all terms set out in this document.

If you do not agree with any part of these terms, you are advised not to proceed with registration or use of the platform. slot97 reserves the right to modify, update, or amend these terms at any time without prior notice, and continued use of the platform following any changes constitutes acceptance of the updated terms.

2 Member Eligibility

To register and use slot97 services, you must meet all of the following requirements without exception:

• Must be at least 21 years on the date of registration.
• Be legally qualified to enter into a binding agreement in the country or region where you reside.
• Not residing in a country or territory where online gambling activities are fully prohibited by local law.
• Never declared bankrupt or financially insolvent by any court.
• Register under your own name, not on behalf of another person or business entity.

Slot97 reserves the right to request proof of identity or supporting documents at any time to verify member eligibility. Any misrepresentation of eligibility may result in immediate account suspension and forfeiture of existing balances.

3 Registration & Account Management

Each individual is only permitted to hold one (1) active account at slot97 at all times. Creating multiple accounts using the same name, phone number, email address, IP address, or device is strictly prohibited and may result in the freezing of all associated accounts.

During registration, you are required to provide truthful, accurate, and current information including your full name, date of birth, phone number, and a valid email address. Inaccurate or false information may result in withdrawal requests being rejected and account closure.

• Your account password must contain at least 8 characters, including uppercase letters, lowercase letters, and numbers.
• You are solely responsible for maintaining the confidentiality of your account password.
• All activity that occurs through your account is your responsibility, whether carried out by you or by any other party who gains access to your account.
• If you suspect your account has been accessed without authorisation, contact the slot97 support team immediately.

Slot97 offers two-factor authentication (2FA), which is strongly encouraged to be enabled for an added layer of account security. All logins and transaction activity are logged and can be reviewed under your account history section.

4 Deposit & Fund Withdrawal

Slot97 supports a wide range of payment methods popular in Malaysia, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit is RM 10 per transaction.
• Funds may only be deposited from an account or digital wallet registered in your own name.
• Slot97 does not accept any payments from third parties.
• Successful deposits will be credited to your account in under 1 minute once transaction confirmation is received.

Withdrawal Requirements:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals can only be made to a bank account or digital wallet registered under the same name as your slot97 account.
• The KYC verification process must be completed before your first withdrawal request is approved.
• Withdrawals are typically processed within 15 to 30 minutes on business days.
• Slot97 reserves the right to request additional supporting documents for withdrawal transactions that exceed certain limits.

5 Bonuses, Promotions & Wagering Requirements

Slot97 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and a VIP loyalty programme. Each bonus offer is subject to specific terms and conditions stated on the relevant promotions page.

General terms applicable to all bonuses unless otherwise stated:

• Bonuses may only be claimed once per member, household, IP address, and device unless otherwise stated.
• Wagering requirements must be fully met before any winnings derived from a bonus can be withdrawn.
• Wagering requirements are calculated based on the bonus amount or the bonus deposit amount (whichever is higher) multiplied by the specified multiplier.
• Bonus expiry dates are stated in each promotion's terms. Expired bonuses cannot be reactivated.
• Wagering with bonus funds may be restricted to specific games or categories only — please check the terms of each promotion.
• Slot97 reserves the right to void any bonus or wins suspected of being obtained through fraud or system exploitation.

6 Game Rules & Wagering

All games offered at slot97 use a Random Number Generator (RNG) certified by independent international audit bodies, ensuring every game outcome is completely random and free from any manipulation.

• The outcome of all games is final once a round is completed and may not be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption that disconnects you during an active round, the system will attempt to reconnect and resume the round from the point of interruption.
• Incomplete bets due to server interruptions on slot97's end will be returned to your account.
• Minimum and maximum betting limits vary by game type and are stated within each game.
• Any attempt to hack, manipulate, or cheat the gaming system is a serious offence that will be reported to the relevant authorities.

In the event of a discrepancy between results displayed on screen and server records, the records stored by slot97's servers shall be recognised as the valid and final record.

7 Account Security & KYC Verification

The Know Your Customer (KYC) process is an industry-standard procedure that slot97 implements to ensure the safety of all members and comply with international anti-money laundering (AML) standards.

Documents that may be required during the KYC process include:

• Copy of a valid identity card (MyKad) or passport.
• Proof of current address (utility bill or bank statement dated within the last 3 months).
• Bank statement or proof of ownership of the registered payment method.
• A selfie or photo holding your identification document (if required).

All submitted documents are stored securely using high-level encryption and accessed only by authorised staff for verification purposes. slot97 will not share your KYC information with any third party without your consent, except as required by law.

8 Account Closure & Suspension

Slot97 reserves the right to close, suspend, or restrict any member's account without prior notice under the following circumstances:

• Identity fraud or providing false information during registration or KYC.
• Multiple account ownership by the same individual.
• Systematic abuse of bonuses or promotions.
• Suspected activity related to money laundering or financial fraud.
• Attempts to hack or manipulate the platform's systems.
• Rude or threatening behaviour towards the support team.
• At the member's own request (voluntary closure).

Members who wish to voluntarily close their account may contact the slot97 support team via live chat or email. Any valid remaining balance will be refunded to the original payment method once the verification process is completed.

9 Platform Liability Limits

Slot97 is not liable for any losses incurred by members arising from circumstances beyond our control, including:

• Internet service failure or connectivity issues on the member's end.
• Service disruption due to planned system maintenance.
• Fair and valid game results that are not biased against any member.
• Losses resulting from a member sharing their login credentials with another party.
• Losses due to natural disasters, power outages, or other force majeure events.

In all circumstances, slot97's maximum liability to any member is limited to the total amount deposited by that member in the 30 days preceding the claim. slot97 does not bear any liability for indirect losses, loss of profit, or consequential losses.

10 Privacy Policy & Data Protection

The collection, use, and protection of your personal data is something slot97 takes very seriously. All personal information collected during registration, KYC, and platform use is subject to slot97's full Privacy Policy.

In brief, slot97 collects your information for the following purposes:

• Identity verification and account processing.
• Secure processing of financial transactions.
• Personalise your gaming experience.
• Communications related to services, promotions, and updates.
• Compliance with applicable legal and regulatory requirements.

For full details on how we handle your data, please refer to slot97 Privacy Policy in full.

11 Amendment of Terms and Conditions

Slot97 reserves the right to modify, update, or add to any part of these terms and conditions at any time. Members will be notified of any material changes through:

• Push notifications via the slot97 mobile app.
• Notification email sent to your registered email address.
• Notices displayed prominently on the platform's homepage.

Continued use of the slot97 platform after updated terms take effect constitutes acceptance of the amended terms. If you disagree with any changes, you have the right to close your account and withdraw all available funds.

12 Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions or any aspect of slot97's services, our support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly through the slot97 platform and mobile app.
• Email: [email protected]
• WhatsApp: Number available after logging in to your account.

Our fluent Malaysian-speaking team will assist you as quickly as possible. We are committed to ensuring every inquiry receives the attention it deserves and is resolved promptly and professionally.